Chargebacks and disputes

Last updated 1 October 2026

If something about a charge looks wrong, talk to us first. Most billing problems are fixed within one working day. A bank dispute takes weeks, for everyone.

Before you call your bank

Mail support@sygaltech.com or call +1 (561) 668-3621 with your invoice number and a line about the problem. We reply within one working day and aim to resolve billing issues within ten. If we billed the wrong amount, we fix it and refund the difference to the card or account that paid.

A charge you do not recognise

Check your inbox for a Sygaltech invoice with the same amount. If you still cannot place it, call or mail us. Within one working day we confirm whether the charge is ours and, if it is, send you the invoice and the signed proposal behind it. If it is not ours, tell your bank straight away.

If you open a dispute

That is your right, and nothing here limits it. When a bank asks us about a charge, we answer with the record of the project: the signed proposal, the invoices, the milestone approvals, the delivery links and our correspondence with you.

While a dispute is open, work on the project pauses. Ownership of work that is still unpaid transfers once the matter is settled, in line with the terms.

When the dispute is decided

• In your favour: the refund stands and we close the matter. Any remaining work stops unless we both agree in writing to carry on.
• In ours: the charge stands, and work picks up once any overdue balance is paid.

Withdrawing a dispute

If we sort the problem out together after you have opened a dispute, please ask your bank to withdraw it, so the same amount is not refunded twice.

Cards used without permission

If a card is used to pay us without the cardholder's permission, we refund the charge, stop the work, and report it to our payment processor. We do not take card details by phone or email, so a real Sygaltech payment always comes through an invoice link the payer opened themselves.

Your rights

Nothing on this page limits your rights under the Fair Credit Billing Act, card network rules, or any other law that protects you.

See also the refund policy and billing and payments.