Refunds and cancellations

Last updated 1 October 2026

We bill per milestone so that neither side is ever far out of pocket. That structure is the refund policy, and everything below follows from it.

How billing is structured

Projects are split into milestones. Each milestone has something you can look at before it is due, and you are never asked for the full project fee upfront.

Under $2,000: 50% to start and 50% at launch. Websites from $2,000: 40% to start, 30% when you approve the design and 30% at launch. Apps: four payments of 25%, at the start, on prototype approval, at beta and at store launch. Rush pace adds 30%, spread across the same milestones. Invoices go out by email with a secure payment link, can be paid by credit card on that hosted page or by bank transfer, and are due within 7 days. We never ask for card details over the phone or by email.

Before work starts

If you cancel before discovery begins, the first payment is returned in full.

Once a milestone is underway

The first payment becomes non-refundable once discovery has started, because it pays for that discovery and the first design work. After that, if you stop the project mid-milestone, we invoice the work completed on the current milestone, refund anything paid beyond it, and hand over everything produced so far, including the code and the design files, once that invoice is settled.

Completed milestones

A milestone that has been delivered and accepted is not refundable, because the work and the files are already yours.

If something is wrong

If a delivered milestone does not match the agreed scope, tell us and we fix it at no extra cost. That is the first remedy, and in practice it is the only one anyone needs. Bugs in work we shipped are on us for thirty days after go-live.

If we are the ones who stop

If we cannot continue for any reason on our side, you are refunded for anything paid and not delivered, and you keep everything produced up to that point.

How to raise one

Card refunds go back to the card that paid, through the same payment processor. Mail support@sygaltech.com or call +1 (561) 668-3621. We answer within one working day and aim to resolve refunds within ten.

Where a signed proposal sets different terms for your specific project, that document takes precedence over this page.

Where to write to us